Technology Frequently Asked Questions (FAQs):
FAQs with Technology during Distance Learning at Fivay High School
In order to assist our students and families to problem-solve challenges they may be encountering in moving to online learning, Fivay High School shares these common solutions.
Please note: The degree to which these address your issue is dependent upon factors typically beyond the control of our school. We cannot guarantee their effectiveness for your particular situation.
Concern: Does not have access to computer/device
Solution: Come to Fivay High School on Tuesdays, from 1-3pm. Please do not get out of car.
Concern: Computer/device has a hardware problem.
Solution: email: kmsmith@pasco.k12.fl.us
Concern: Issues with logging into Canvas/myLearning
Solution: Email Canvas/myLearning help desk at TechHelp@pasco.k12.fl.us
Concern: Technical Computer Issues
Solution: Email: TechHelp@pasco.k12.fl.us
Live Text Chat: 7 a.m. to 7 p.m. Monday-Friday at Technology Help Desk Live Chat (Look for the green chat box in the lower righthand corner)
Phone: 813-794-2859, 7 a.m. to 7 p.m. Monday-Friday
Concern: No Access to Internet
Solution: Many cell phone service providers have removed caps on data. You can contact your provider to discuss setting up a Wi-Fi hotspot through your mobile devices. These can access the internet through your phone’s cell signal. Their representatives can show you how.
Some cell phone providers are listed here:
Sprint – Unlimited Data – Call (727) 849-4529
AT&T – Free Public Wi-Fi hotspots and free wireless data service for 60 days, Call (727) 478-0251
Spectrum – Free Public WiFi for 60 days – Call (888) 406-7063
T-Mobile – Unlimited data – Call (727) 203-8267
Verizon Wireless – Call 1 (800) 922-0204
